Frequently Asked Questions

We specialize in repairing a wide range of hot tub makes and models. Whether you have a resin, acrylic, or fiberglass spa, our experienced technicians are well-equipped to handle various materials and brands.

We understand the urgency of hot tub repairs. We strive to provide prompt service. Our response time depends on many factors such as location or weather, but we make every effort to schedule repairs as soon as possible, often within a few days of your initial contact.

We handle a broad spectrum of hot tub issues, including leaks, electrical problems, pump and motor malfunctions, heater issues, and more. Our experienced technicians are well-versed in diagnosing and solving a variety of technical challenges.

Yes, we stand behind the quality of our repairs. We offer a warranty on both parts and labor for a specified period, ensuring peace of mind for our customers. Details about the warranty coverage will be provided by your service technician.

The cost of a repair depends on the nature of the issue, required parts, and labor. We believe in transparent pricing, and our technicians will provide an estimate before initiating any repairs. We aim to keep our pricing fair and competitive within the industry.

While we can provide general information and discuss potential scenarios over the phone, an accurate quote is typically determined after our technicians assess your hot tub in person. This ensures a comprehensive understanding of the issue, allowing us to provide a more precise estimate.

While it's not mandatory, we recommend having someone available during the repair process to address any specific concerns or questions our technicians may have. However, if you cannot be present, we can arrange alternative communication channels for updates and approvals.

Absolutely! In addition to repairs, we offer routine maintenance services to keep your hot tub in optimal condition. Regular maintenance can help prevent potential issues and extend the lifespan of your hot tub.

We proudly serve the Greater Edmonton Area. We have also done service in Peace River, Jasper, Red Deer, Lloydminster, and more! If you're unsure whether we cover your location, feel free to reach out, and we'll do our best to accommodate your needs.

In most cases, draining your hot tub is not necessary for common repairs. However, our technicians will provide specific instructions if draining is required for the repair process. If you have questions about preparing your hot tub for service, feel free to ask when scheduling your appointment.

We accept various payment methods for your convenience, including credit cards, checks, and electronic funds transfers. Payment details and options will be discussed during the scheduling process and included in your service agreement.

The frequency of routine maintenance depends on factors such as usage, climate, and the specific needs of your hot tub. As a general guideline, scheduling maintenance at least once a year is recommended. Our technicians can provide personalized advice based on your hot tub's unique circumstances.

Yes, our knowledgeable staff can offer basic troubleshooting guidance over the phone. However, for a more accurate diagnosis, we often recommend scheduling an appointment for our technicians to assess the hot tub in person.

Yes, we understand that emergencies can happen. While we strive to accommodate urgent repair requests, availability may vary. If you have an emergency, please contact us immediately, and we'll do our best to expedite assistance.

We welcome and value your feedback! You can share your experience by leaving a review on Google or contacting our customer service team directly. Your input helps us continually improve our services and ensure customer satisfaction.